Tri Training Harder Terms & Conditions

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Training Camps Terms & Conditions

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TRAINING CAMPS TERMS & CONDITIONS

Last Updated October 2025

These Terms & Conditions set out the contract between you (“the traveller”) and Tri Training Harder LLP (“the organiser”) for your Training Camp package. They comply with the UK Package Travel and Linked Travel Arrangements Regulations 2018. They are designed to protect your rights as a traveller while ensuring a fair and transparent relationship between us.

1. WHO WE ARE

Your booking is made with Tri Training Harder LLP, registered in England and Wales. Registered address: Cedar House, Abingdon Road, Tubney, Oxfordshire OX13 5QQ. Email: info@tritrainingharder.com | Telephone: +44 (0)1865 582025.

2. WHEN YOUR BOOKING BECOMES EFFECTIVE

A contract exists once we issue written confirmation of your booking and receive your deposit. At that point, both you and Tri Training Harder LLP are bound by these Terms & Conditions.

3. PAYMENTS

A deposit of 15% of the total camp cost is due at the time of booking. The remaining balance must be paid no later than one month (30 days) before departure. If we do not receive the balance on time, we reserve the right to cancel your booking and retain your deposit.

4. YOUR RESPONSIBILITIES

You must ensure that all information provided to us is accurate and that you are fit and insured to participate in the training activities included in your holiday. You agree to follow the guidance of our coaches and staff at all times and to behave responsibly towards others. You are required to hold comprehensive travel and sports insurance covering medical expenses, cancellation, and personal liability.

5. IF YOU CANCEL YOUR BOOKING

You may cancel your booking at any time by notifying us in writing. Since we incur costs from the time of booking, the following charges will apply:

More than 30 days before departure – 15% of holiday cost (deposit only)
15–30 days before departure – 50% of the Camp cost
7–14 days before departure – 75% of the Camp cost
Less than 7 days before departure – 100% of the Camp cost

If your insurance covers the reason for your cancellation, you may be able to recover these charges through your insurer.

6. IF YOU WISH TO CHANGE YOUR BOOKING

We will do our best to accommodate any request to change your booking, subject to availability. An administration fee of £50 per booking, plus any supplier costs, will apply. You may also transfer your booking to another person who meets the participation criteria by notifying us at least seven days before departure. You and the new traveller will be jointly responsible for any costs incurred.

7. IF WE NEED TO CANCEL YOUR HOLIDAY

We may cancel your booking if:

The minimum number of participants (two) has not been reached unless otherwise stated.
We are prevented from performing the contract due to unavoidable and extraordinary circumstances; or
You fail to pay the balance by the due date.

If we cancel your booking, you will receive a full refund of all monies paid or the option to transfer to an alternative camp. If cancellation occurs for reasons within our control, we will also pay reasonable compensation.

8. IF WE NEED TO CHANGE YOUR HOLIDAY

We reserve the right to make minor changes to your holiday, such as coach substitution, schedule adjustments or accommodation changes of a similar standard. If a significant change is necessary, we will inform you as soon as possible and offer you the choice of:

Accepting the change;
Accepting an alternative holiday (with refund of any price difference); or
Cancelling and receiving a full refund.

9. PRICE ADJUSTMENTS

Prices may be increased or decreased only due to variations in fuel costs, taxes or exchange rates. No price changes will occur within 20 days of departure. If any increase exceeds 8% of the total price, you may cancel without penalty and receive a full refund.

10. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

We will not be liable to pay compensation if we are prevented from performing our contractual obligations due to unavoidable and extraordinary circumstances. These are events beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include war, terrorism, significant health risks, natural disasters, or severe weather conditions.

11. OUR LIABILITY TO YOU

As the organiser, we are responsible for ensuring the proper performance of all services included in your package, whether provided by us or our suppliers. If any part of your holiday is not performed as described and this affects your enjoyment, you may be entitled to compensation or a price reduction. We will not be liable for failures attributable to you, an unconnected third party, or unavoidable and extraordinary circumstances. Except in cases of death, injury or illness, our liability is limited to three times the total price of your holiday.

12. ASSISTANCE DURING YOUR HOLIDAY

If you experience difficulty during your holiday, we will provide appropriate assistance, such as helping you to contact local authorities, medical services or alternative travel arrangements. Suppose the difficulty has been caused intentionally or through negligence by you, another member of your party, or a third party unconnected with your package. In that case, you will be responsible for any costs incurred in providing such assistance.

13. FINANCIAL PROTECTION

Tri Training Harder LLP is in the process of finalising a regulated financial protection arrangement in accordance with the UK Package Travel and Linked Travel Arrangements Regulations 2018. Until confirmed, all customer payments for Training Holidays are held securely and separately by the Partners of the LLP and are not used for operational expenses. This section will be updated once our approved financial protection provider is confirmed.

14. COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint, please raise it immediately with our representative or contact us during your holiday so that we can attempt to resolve it. If it cannot be resolved locally, please email info@tritrainingharder.com within 28 days of returning home. Suppose we are unable to reach a satisfactory outcome. In that case, you may refer the dispute to an independent Alternative Dispute Resolution (ADR) scheme approved by the Chartered Trading Standards Institute or pursue the matter through the UK courts.

15. LAW AND JURISDICTION

This contract and any dispute arising from it are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales, unless you reside in Scotland or Northern Ireland, in which case you may choose the law and courts of your home country.

DISCLAIMER

Tri Training Harder LLP acts as the organiser under the UK Package Travel and Linked Travel Arrangements Regulations 2018. Flights are not included in any package. All prices are quoted in pounds sterling, GBP (£).

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